■ Residents who want to visit any one of four centres in the emirate of Abu Dhabi must first obtain their Smart Pass to be able to access the TAMM portal system. This can be done by either registering at the centre or by registering online (tamm.abudhabi).

■ Once at the centre, visitors will be welcomed and directed to what services they are looking for. Visitors can opt for the self-service option where they can handle transactions by themselves, or they can use the one to one area where employees will assist them with their transactions and enquiries.

■ Services currently covered by TAMM include water and electricity, Mawaqif parking, municipal services, housing, telecom services and Etisalat/Du payments. As all services are accessible from one portal, visitors at the centre will be able to handle transactions covering different government services in one place, saving them the time and the hassle of having to visit several different offices. For example, they can handle a parking issue as well as their water and electricity at the same time in just one visit.

■ Residents don’t have to visit the centres, all of the services are available to them online or through the TAMM app.