ALJ wins top Toyota award for fourth year in a row

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       1394291462827365400.jpg      The award comes in line with the developments and expansion works implemented by ALJ in the Kingdom.  JEDDAH: ARAB NEWS  Published — Sunday 9 March 2014  Last update 9 March 2014 2:49 am | نسخة PDF Send to Friend Print News | A A LATEST STORIES IN CORPORATE NEWS      Flynas recognized for sponsoring Spinal Cord Injury conference      Saudico hosts Micros customer event in Jeddah     Sigma Paints solutions in spotlight     Finance minister honors ANB for key Kafala role     IMTEC to raise patient travel flow in UAE  More  For the fourth year in a row, Abdul Latif Jameel Company (ALJ) won the Toyota’s Golden Excellence Award in after sales service. Mohammed Abdul Latif Jameel, president of ALJ, received the award from Takeshi Uchiyamada, chairman of the board of directors of Toyota Motor Corporation (TMC) in a special celebration held at TMC’s headquarters in Tokyo, in presence of top executives from TMC and ALJ. The award won by ALJ among other Toyota agents and distributors in the world comes to confirm the high service level provided by ALJ to its customers, especially in the area of after sales services. The award comes in line with the developments and expansion works implemented by ALJ in the Kingdom of Saudi Arabia and other countries. The award confirms that ALJ is seeking to maintain its leading position in after sales services and to achieve the highest customer satisfaction. Jameel confirmed that ALJ staff are highly proud with this world-level achievement for the fourth year in a row, especially that they are sparing no effort to satisfy their customers. Jameel said the company is adopting the latest technologies, and is applying international standards of Toyota in the area of customer satisfaction. He said the award is an added incentive for more efforts to improve and develop the services offered to customers, based on ALJ’s concept that the customer comes first and serving the customer is a top priority. ALJ has already won several awards related to the level of the services it provides to its customers, including the Golden Excellence Award for consecutive four years in the Kingdom of Saudi Arabia. In addition, ALJ operations in Turkey, China and Japaan also won prominent awards. This award is added to other ALJ achievements in the area of customer services during the past four years as one of the best 15 TMC’s distributors in the world. Mentioning the excellent services provided by ALJ to satisfy its customers, Takeshi Uchiyamada, chairman of the board of directors of Toyota Motor Corporation (TMC) appreciated the efforts of ALJ in all its divisions to provide better services. Number of complaints reported to ALJ is only a few hundreds, compared with several millions of transactions the company conducts every year. ALJ operates above 1,000 after sales service centers in the Kingdom, while delivery of spare parts has reached 98 percent. According to Nelson, Focal Point and the ALJ studies, customer satisfaction ranged between 82 percent to 86 percent during 2013, during which the company provided 57,000 training hours for its after-sales service staff, and provided 22 million work hours in maintenance sector. After sales services staff includes above 12,000 employees who secured the first position for the company through a period of 38 years. All such achievements are attributed to the outstanding performance and the valuable services that ALJ is providing and improving day after day, since 1955. Comments AROUND ARAB NEWS      Arabs ‘must unite to defeat terror’     What caused Malaysian jet’s crash?     Islamic sites to be developed in 3 years     Grand Mosque imam’s advice: Put society before self     Women seek wider role in society  LATEST VIDEOS A superhero?  MORE Events & Exhibitions      ME Rail 2014     MENASOL '14      Most Commented     Most Read      Expulsion of Kashmiri students a ‘no ball’	      43 comments · 14 hours ago     Sedition probe into India students for backing Pakistan team	      42 comments · 16 hours ago     Killing sport in cricket	      28 comments · 16 hours ago     Charity unlimited: Saudi woman, 80, donates SR500m — all her wealth	      54 comments · 3 days ago     KSA tightens noose on Brotherhood terrorism	      5 comments · 13 hours ago  Stay Connected  Facebook      HOME     GALLERY     Ask an Expert     CAREERS      SAUDI ARABIA     MIDDLE EAST     WORLD      ECONOMY     Corporate      Editorial     Columns     Letters     Cartoons      SPORTS      Islam in Perspective      LIFESTYLE     Art & Culture     Fashion     Food & Health     Offbeat     Technology     Travel      ABOUT US     Contact us     Advertising     Terms of use     Copyright  Follow Us  Apps     © Copyright of Arab News 2013   For the fourth year in a row, Abdul Latif Jameel Company (ALJ) won the Toyota’s Golden Excellence Award in after sales service.
Mohammed Abdul Latif Jameel, president of ALJ, received the award from Takeshi Uchiyamada, chairman of the board of directors of Toyota Motor Corporation (TMC) in a special celebration held at TMC’s headquarters in Tokyo, in presence of top executives from TMC and ALJ.
The award won by ALJ among other Toyota agents and distributors in the world comes to confirm the high service level provided by ALJ to its customers, especially in the area of after sales services.
The award comes in line with the developments and expansion works implemented by ALJ in the Kingdom of Saudi Arabia and other countries.
The award confirms that ALJ is seeking to maintain its leading position in after sales services and to achieve the highest customer satisfaction.
Jameel confirmed that ALJ staff are highly proud with this world-level achievement for the fourth year in a row, especially that they are sparing no effort to satisfy their customers.
Jameel said the company is adopting the latest technologies, and is applying international standards of Toyota in the area of customer satisfaction.
He said the award is an added incentive for more efforts to improve and develop the services offered to customers, based on ALJ’s concept that the customer comes first and serving the customer is a top priority.
ALJ has already won several awards related to the level of the services it provides to its customers, including the Golden Excellence Award for consecutive four years in the Kingdom of Saudi Arabia. In addition, ALJ operations in Turkey, China and Japaan also won prominent awards.
This award is added to other ALJ achievements in the area of customer services during the past four years as one of the best 15 TMC’s distributors in the world.
Mentioning the excellent services provided by ALJ to satisfy its customers, Takeshi Uchiyamada, chairman of the board of directors of Toyota Motor Corporation (TMC) appreciated the efforts of ALJ in all its divisions to provide better services.
Number of complaints reported to ALJ is only a few hundreds, compared with several millions of transactions the company conducts every year. ALJ operates above 1,000 after sales service centers in the Kingdom, while delivery of spare parts has reached 98 percent.
According to Nelson, Focal Point and the ALJ studies, customer satisfaction ranged between 82 percent to 86 percent during 2013, during which the company provided 57,000 training hours for its after-sales service staff, and provided 22 million work hours in maintenance sector.
After sales services staff includes above 12,000 employees who secured the first position for the company through a period of 38 years.
All such achievements are attributed to the outstanding performance and the valuable services that ALJ is providing and improving day after day, since 1955.

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